OmniRelayCurrent service: live models enabled per workspace. Features, checkout and call permissions depend on the account configuration.
1. What can be refunded
Refunds apply to unused cash balance: money you paid through checkout that has not been spent on model usage. Usage that has already been charged cannot be refunded. An amount reserved for a call in progress becomes refundable once the reservation is released.
Trial, invite, welcome and demo credits have no cash value and are not refundable or redeemable for cash.
2. How to request a refund
Email [email protected] from the email address of your account. Include your workspace name or ID, the amount you want refunded (or “the full unused balance”) and, if available, the order reference of the payment. We may ask for proportionate verification before acting.
The refunded amount is deducted from your cash balance when the refund is issued.
3. Processing time
Approved refunds are usually processed within 5 to 10 business days and are returned to the original payment method. Your bank or card issuer may take additional time to show the credit. Refunds are made in the currency of the original payment; fees or exchange-rate differences applied by your bank are outside our control.
If the original payment method can no longer receive the refund, we will contact you to arrange another way.
4. After the beta
Accounts opened during the closed beta continue after it, with their balances. Unused cash balance stays refundable on request at any time. If the service is ever discontinued or accounts are reset, unused cash balance is refunded first and customers are notified in advance. See the beta section of our Terms of Service.
5. Your rights
This policy does not limit rights you have under applicable law, for example for a charge made in error or without authorisation. Contact [email protected] about any charge you do not recognise.