Terms of Service

1. About these terms

These Terms of Service govern access to OmniRelay at omnirelay.ai, including its console and APIs, provided by MIRVOS PTE. LTD., a company registered in Singapore (“we”, “us”, or “our”). By creating an account or using the service after being given an opportunity to review these terms, you agree to them. If you do not agree, do not use the service.

You must be at least 18 and legally able to enter into this agreement. If acting for an organisation, you must have authority to bind it; “you” includes that organisation. Our Privacy Policy explains how we handle personal information; agreement to these terms is not blanket consent to unrelated data processing.

2. Service and availability

OmniRelay provides a unified AI API, account and usage management, and live model service enabled per workspace. You can browse the catalog before activation; calls depend on activation, key permissions, available funds and budgets. Isolated demo workspaces use simulated replies and credits; demo credits have no cash value and cannot be redeemed or refunded as cash.

Examples, model names, logos and roadmap descriptions do not guarantee availability to a particular account or imply an affiliation with the model provider. Preview features may change, reset or become unavailable. Do not rely on demo data as your only record or use preview features for safety-critical operations. No service-level commitment is provided unless separately agreed in writing.

3. Beta period and public launch

OmniRelay started as a closed beta, during which opening an account required an invite code or an approved waitlist request. While the beta gate is on, the register page says so. Features, models, prices and limits may change during and after the beta; we give notice of material changes as described below.

Accounts opened during the beta continue after it. We do not delete beta accounts, workspaces, API keys, balances, usage or request records when the beta ends. If we ever need to end the service or reset accounts, we will notify customers by email in advance, refund unused cash balance first, and keep only the records we must keep by law, such as payment and accounting records.

Unused cash balance, meaning money you paid that has not been spent on usage, is refunded on request at any time. Trial, invite and welcome credits have no cash value, are not refundable and may expire or be withdrawn with notice. See our Refund Policy.

4. Accounts and access

Provide accurate registration information and protect your account, passwords, sessions, and API keys. You are responsible for activity you authorise through your account and for managing your workspace users. Notify us promptly if you suspect unauthorised access. We will not ask you to send passwords or full API keys by email.

Do not share access in a way that bypasses user controls, obtain access to another workspace without permission, or misrepresent your identity. Third-party sign-in is subject to the identity provider’s availability and terms. We may apply rate limits and reasonable verification measures to protect the service.

5. Acceptable use

You must comply with applicable laws and any provider-specific requirements disclosed for features you use. You must not:

• use the service for fraud, unlawful surveillance, exploitation, harassment, or infringement of privacy or intellectual-property rights;
• submit malware, attempt unauthorised access, extract other users’ data, or interfere with service security or availability;
• evade access controls, usage limits, suspensions, or billing safeguards;
• submit information you lack authority to process or disclose, including confidential or sensitive third-party information;
• present simulated output as a genuine response from a live model provider or use output deceptively.

Security research must remain within an expressly authorised scope. Report suspected vulnerabilities privately to our contact address.

6. Your content and AI output

As between you and us, you retain rights you hold in material you submit. You grant us the limited permission necessary to receive, process, store where applicable, and transmit that material to provide the functions you request, secure and support the service, and comply with law, as described in our Privacy Policy. This does not transfer ownership of your material to us.

You are responsible for having necessary rights and permissions for submitted content. We do not claim ownership in output merely because you used OmniRelay, but do not guarantee that output is unique, eligible for intellectual-property protection, accurate, lawful, or free from third-party rights. Any rights granted by an underlying provider depend on its applicable terms.

Review output before using or sharing it. AI output, including demo output, is not a substitute for qualified medical, legal, financial, or other professional judgment.

7. Third-party services

Authentication, hosting, network delivery, live models and payments depend on corresponding third-party providers, whose services may have separate terms and availability limits. Review the applicable feature restrictions and data-handling information before use. These terms do not grant rights to third-party trademarks or software.

8. Charges and balances

Live calls are charged at the selected model’s customer prices using verified usage. A maximum amount is reserved before dispatch and unused money is released at settlement. An ambiguous dispatched outcome may keep its hold pending reconciliation; an error or disconnection does not mean the call was free.

Cash balance and non-cash trial credits are tracked separately; calls use trial credits first. Trial credits are not cash and cannot be refunded as cash. Cumulative top-ups report historical credited payments and do not decrease with usage. Check the prices, currency, amounts and applicable payment information displayed in the console. We do not charge a payment method without the required authorisation. Refunds of unused cash balance follow our Refund Policy; usage already charged is not refundable. A separate signed commercial agreement controls where it expressly differs from these terms.

9. Suspension and ending use

You may stop using the service at any time and request account closure by contacting [email protected]. Revoking a social-login connection alone does not delete your account. Handling of remaining information is described in our Privacy Policy.

We may restrict or suspend access where reasonably necessary to address misuse, a security risk, legal requirements, or a material breach of these terms. Where practicable and appropriate, we will explain the reason and give an opportunity to resolve it; urgent action may be necessary without advance notice. We may discontinue preview features, providing notice where reasonably practicable. Obligations intended to survive, including accrued obligations and dispute provisions, continue after termination.

10. Disclaimers and responsibility

To the extent permitted by applicable law, the preview service is provided “as is” and “as available”, without promises of uninterrupted availability, fitness for a particular purpose, or error-free output. We remain responsible for obligations that cannot legally be excluded.

To the extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses, such as lost business opportunities or anticipated profits arising from use of this preview. This exclusion does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability or consumer right that applicable law does not permit the parties to exclude or limit. These terms do not impose a blanket waiver of your statutory rights.

11. Governing law and disputes

These terms are governed by Singapore law, subject to mandatory protections that apply to you. Please first contact [email protected] so we can try to resolve a dispute. If it cannot be resolved, the courts of Singapore have non-exclusive jurisdiction; this does not prevent you from using a court or remedy available under mandatory applicable law.

12. Updates and contact

We may revise these terms as the service develops. We will publish the revised version and update its date, and provide reasonable notice of material changes where practicable. Where required by law, we will obtain your agreement before changes apply. If you do not agree to revised terms, stop using the affected service. Changes do not remove rights that have already accrued.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver.

Service and legal enquiries: [email protected]
MIRVOS PTE. LTD. · Singapore